While we always strive to exceed the hopes and expectations of our clients, the projects cited below were exceptional in the degree to which they fulfilled needs.
First Card conducted a survey of their staff over a year after occupying their new operations center. The results indicated that 92% were satisfied or very satisfied with their work environment. In similar enterprises, on average less than 1/2 of the staff are pleased with their work setting.
When we were assigned responsibility for planning, design and architecture for the Check Processing units of First National Bank of Chicago we developed a plan that significantly improved work flow, and increased profitability.
We dramatically improved operating performance for the IRS Processing Units of First National Bank of Chicago by organizing the facility to clearly reflect process flow.
Meeting critical needs can be improved through a series of increasing levels of performance.